Competitive salaries
Comprehensive benefits
Excellent working environment

Homeowner Services Manager

Salary £46,007.10
Working hours per week 37
Location Eastleigh
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We're delighted to be recruiting for a Homeowner Services Manager to join our exciting Specialist Residential Services team on a permanent basis.

This position can be based from either our Eastleigh or Bracknell office 

Your main purpose will be to manage a specialised team and deliver brilliant, consistent, relevant, VFM services to Homeowners. Responding to customer enquiries and delivering a proactive Leasehold/Shared Owner management service and working with other teams to develop a great end to end customer experience.

Knowledge, skills and experience required

You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation effecting these customers (in particular the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant act).

You’ll have demonstrable knowledge and experience of applying Commonhold and Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.

You’ll need to have the ability to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.

We are looking for someone with Leasehold Management Experience. 

For more information, please take a look at the job description below. 

Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. 

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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