Competitive salaries
Comprehensive benefits
Excellent working environment

Scheduling Operations Planner

Salary up to £28,310 per annum depending on experience
Working hours per week 37
Location Yeovil
Reason for vacancy Permanent

This is a Full Time, Permanent vacancy that will close in {x} days at {xx:xx} BST.

Help us keep our customers' homes running smoothly

At Abri, every repair appointment matters. Behind every successful repair is a great planner making sure the right person is in the right place at the right time.

We're looking for a Scheduling Operations Planner to join the customer response team. If you love solving problems, enjoy working in a fast-paced environment, and get a buzz from keeping things organised, this could be the perfect role for you.

This role is office based Monday - Friday. 

You'll play a key role in ensuring our operatives can deliver an outstanding repairs service to our customers. From managing diaries and coordinating appointments to responding to changing priorities throughout the day, you'll help make sure repairs are completed efficiently while keeping our customers informed and supported.

What you'll love about this role

No two days look quite the same. One moment you'll be juggling emergency repairs, the next you'll be helping an operative fit in an urgent appointment for a vulnerable customer.

You'll work closely with colleagues, customer experience teams, contractors and residents, keeping everyone connected and informed. Whether you're rearranging schedules, finding smarter ways to use resources, or helping resolve a customer's query, you'll play a vital part in delivering a repairs service that customers can rely on.

Most importantly, you'll be helping us provide safe, efficient and customer-focused services to the communities we serve.

We're looking for someone who...

  • Loves organising people, tasks and priorities.
  • Stays calm when plans change and enjoys finding solutions.
  • Has great communication skills and enjoys working with a wide range of people.
  • Enjoys being part of a supportive team while also taking ownership of their own workload.
  • Understands that behind every job is a customer who simply wants their home back to normal.

Experience in scheduling, planning, repairs, or a busy customer-focused environment would be helpful, but we're just as interested in your attitude, problem-solving skills and willingness to learn.

Why Abri?

At Abri, we're creating communities and helping people live better lives. We know our colleagues are at the heart of that, so we work hard to create an environment where people feel supported, valued and able to thrive.

You'll join a team that genuinely cares about what we do, celebrates success together and is always looking for better ways to support our customers.

If you're someone who enjoys making things happen behind the scenes and takes pride in delivering a great customer experience, we'd love to hear from you.

Come and help us keep our customers' homes running smoothly.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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