Competitive salaries
Comprehensive benefits
Excellent working environment

External Contracts Manager

Salary 43,560
Working hours per week 37
Location South of England (any Abri office)
Reason for vacancy Permanent

This is a Full Time, Permanent vacancy that will close in {x} days at {xx:xx} BST.

Are you an experienced Contracts Manager with a passion for delivering safe, high-quality services and driving continuous improvement? If so, we'd love to hear from you.

We're looking for an External Contracts Manager to join our Property Care - Customer Safety Team, taking responsibility for the management and performance of our passenger lift servicing, maintenance and compliance contracts across our communal housing stock. This is a pivotal role that directly supports Abri's commitment to providing safe, reliable homes and excellent services to our customers.

Working alongside specialist contractors and key internal stakeholders, you'll lead the delivery of inspection, servicing, maintenance and improvement programmes, ensuring contractual, financial and performance expectations are consistently achieved. You'll build strong, productive relationships with our supply partners, while providing the challenge, scrutiny and leadership needed to drive innovation, accountability and service excellence.

Using your contract and supplier management expertise, you'll be responsible for:

  • Managing passenger lift contracts and contractor performance across our housing portfolio.
  • Planning, specifying and delivering inspection, servicing and maintenance programmes.
  • Procuring works in line with procurement regulations, contractual requirements and budget approvals.
  • Identifying and managing remedial and maintenance works to ensure compliance with statutory and regulatory obligations.
  • Monitoring contractor performance, service delivery and value for money outcomes.
  • Ensuring compliance with Health & Safety legislation and CDM (Construction Design and Management) requirements.
  • Leading customer engagement throughout projects, including consultation activities where required under Section 20 legislation.
  • Driving continuous improvement initiatives that enhance safety, reliability and customer satisfaction.

To succeed in this role, you'll ideally have experience within a housing association, local authority, property services or building compliance environment, together with strong contract management, stakeholder engagement and problem-solving skills. You'll be confident influencing contractors, challenging poor performance and leading positive change.

This is a field-based role and flexibility is essential. You'll regularly travel across our operating area to visit sites, meet contractors and collaborate with colleagues.

You should live within Abri's operating geography and be able to travel to one of our main offices in:

  • Eastleigh (SO50 6AD)
  • Bracknell (RG12 1RF)
  • Yeovil (BA22 8WN)
  • London (W10 5BN)

We're reviewing applications as they are received and may close the vacancy early if sufficient applications are received. We encourage you to apply as soon as possible to avoid missing out.

If you're looking for an opportunity where you can make a tangible difference to customer safety, influence service performance, and shape the future delivery of lift services across a large housing organisation, we'd love to hear from you.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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