Competitive salaries
Comprehensive benefits
Excellent working environment

Property Alterations Officer

Salary up to £29,786 per annum depending on experience
Working hours per week 37
Location Yeovil
Reason for vacancy Permanent

This is a Full Time, Permanent vacancy that will close in {x} days at {xx:xx} BST.

Make a difference where it matters most, helping our customers create homes that work for them.

At Abri, we know that a home is so much more than four walls. It's where life happens, and sometimes customers need support to make changes that help them live safely, comfortably, and independently.

That's where you come in.

We're looking for a Property Alterations Officer to join our friendly team. In this role, you'll be helping customers navigate requests for home alterations, adaptations, and permissions, ensuring they receive clear advice, support, and guidance, every step of the way.

Whether you're speaking to a customer about an adaptation that could improve their daily life, coordinating a surveyor visit, or working with colleagues across the business to find the right solution, you'll play an important role in delivering a great customer experience.

What you'll be doing

No two days are quite the same. You'll be at the heart of a service that helps customers make changes to their homes with confidence.

You'll:

  • Be the first point of contact for alteration and permission enquiries.
  • Support customers through the application and assessment process, keeping them informed along the way.
  • Work closely with our surveyors, legal teams and housing colleagues to ensure requests are managed smoothly and fairly.
  • Coordinate appointments and inspections, making things as simple as possible for our customers.
  • Review information, identify the right next steps and help ensure decisions are made in line with our policies and safety requirements.
  • Keep our systems and records up to date, helping us provide an efficient and responsive service.

You'll be working from our Yeovil office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.

What we're looking for

We're less concerned about ticking every box and more interested in finding someone who genuinely cares about delivering great service.

You'll be someone who:

  • Enjoys helping people and building positive relationships.
  • Has strong administrative and organisational skills.
  • Can juggle competing priorities and stay calm when things get busy.
  • Has a keen eye for detail and enjoys solving problems.
  • Communicates clearly and confidently with a wide range of customers and colleagues.
  • Takes ownership, uses initiative and looks for ways to make things better.

Experience within housing, property, or a similar environment would be beneficial, but most importantly you'll share our commitment to putting customers first.

Why join Abri?

When you join Abri, you're joining a team that's passionate about creating better futures for our customers and communities.

In return, you'll find a supportive environment where your ideas are valued, your development is encouraged, and the work you do genuinely makes a difference to people's lives.

If you're looking for a role where you can combine customer service, administration, and problem-solving while helping people make their homes work better for them, we'd love to hear from you.

Come and be part of something bigger. Apply today.

We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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