Competitive salaries
Comprehensive benefits
Excellent working environment

Home Connections Administrator

Salary £25,877.80
Working hours per week 37
Location Bracknell
Reason for vacancy Permanent

This is a Full Time, Permanent vacancy that will close in {x} days at {xx:xx} BST.

Are you an organised administrator who enjoys helping people and keeping processes running smoothly? Do you thrive in a busy environment where no two days are quite the same? If so, we'd love to hear from you.

We're looking for a Home Connections Administrator to join our friendly and supportive Home Connections Team based in Bracknell. This is an exciting opportunity to play an important role in helping customers move through key stages of their housing journey, while providing excellent administrative support to a team focused on voids, allocations and tenancy management.

Working closely with colleagues, customers and partner agencies, you'll be at the heart of the team's operations, ensuring information is accurate, systems are up to date and customers receive a positive experience every step of the way.

We're looking for someone who is proactive, customer-focused and enjoys working as part of a team.

What you'll be doing

  • Supporting the administration of tenancy terminations, producing relevant documentation and updating internal systems.
  • Managing the end-of-tenancy process, ensuring documentation is sent and received securely and recorded accurately.
  • Monitoring team inboxes and work queues, responding to enquiries and escalating issues where appropriate.
  • Delivering excellent customer service, taking ownership of customer enquiries and helping to find solutions.
  • Liaising with customers, partner agencies and colleagues across the business to support a smooth customer journey.
  • Preparing correspondence, mail merges, mail outs and system-generated letters.
  • Scanning, filing and maintaining customer records and documentation.
  • Assisting with the processing of utility bills for void properties.
  • Raising purchase orders to support the Home Connections and Housing teams.
  • Ensuring customer records and CRM systems are updated accurately and in a timely manner.
  • Providing office-based support to the wider team and assisting with additional administrative duties as required.
  • Maintaining an awareness of relevant legislation and procedures that impact the team's work.

What you'll need

  • Previous experience in an administrative role, ideally within a busy office or customer-focused environment.
  • A passion for delivering excellent customer service and achieving positive outcomes for customers.
  • Strong organisational skills and the ability to effectively manage and prioritise a varied workload.
  • Excellent attention to detail and a commitment to maintaining accurate records.
  • A professional and confident telephone manner.
  • Strong written and verbal communication skills, with the ability to build positive relationships with a wide range of people.
  • Good working knowledge of Microsoft Office applications and the confidence to learn new systems quickly.
  • The ability to adapt to changing priorities and work effectively in a fast-paced environment.
  • A positive, flexible and collaborative approach to work.
  • A commitment to demonstrating our Values and Behaviours in everything you do

This job does not require a driving license as you will be office based.

For more information, be sure to take a look at the job description below.

 

INDABRI

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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