Competitive salaries
Comprehensive benefits
Excellent working environment

Recovery Assistant

Salary £29,135.38
Working hours per week 37
Location Yeovil
Reason for vacancy Fixed Term Contract - Workload Peak

This is a Full Time, Fixed Term Contract - Workload Peak vacancy that will close in {x} days at {xx:xx} BST.

We're looking for a Recovery Assistant to join our team. We’re looking for someone with customer service skills who with our help and support will be able to proactively contact customers from when they first go into rent arrears and avoid arrears escalating.  Support and signpost customers to maximise income through benefits and employment. Take responsibility to resolve customer queries in respect of their rent accounts and associated sub accounts. Use initiative to ensure effective contact and effective collection of monies and arrears. 

What you'll be doing

  • Proactively contacting customers at the earliest stage of arrears to prevent debt from escalating and protect customer tenancies.
  • Managing cases involving rent arrears, recharges, garages and other sundry debts.
  • Communicating with customers through a variety of channels, providing advice, support and clear information about their accounts.
  • Responding to customer enquiries professionally and efficiently, delivering a positive customer experience.
  • Maintaining accurate and detailed records of all customer interactions within housing management systems.
  • Supporting customers to maximise their income by signposting them to benefits, employment opportunities and specialist support services.
  • Working closely with organisations such as debt advice agencies, the Department for Work and Pensions and local authorities to help customers access the right support.
  • Recovering debts from former customers and helping to maximise income collection.
  • Proactively managing new customer accounts and encouraging a rent-on-time culture from the start of a tenancy.
  • Collaborating with colleagues across the business to ensure decisions are informed, consistent and aligned with policies and procedures.
  • Contributing to team performance targets while delivering fair and supportive outcomes for customers.

 

What you'll need

  • Strong communication skills, ability to problem solve, assertiveness, work well within a team, excellent time management, work to deadlines.  Ability to remain focused under difficult circumstances.
  • English and Maths skills to prepare correspondence and monitor and calculate payments.
  • Microsoft office skills including Word, Excel and Outlook.  Digitally proficient.  Proven negotiation skills.
  • Excellent telephone manner and call handling skills.
  • Demonstrates our Values and Behaviours.

For more information, be sure to take a look at the job description below.

 

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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